Privacy Policy

Privacy Policy for Nicola Cross Ltd

Effective Date: 23.08.24

Overview

At Nicola Cross Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services, subscribe to our newsletters, or interact with our website.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Such as your name and email address.

  • Additional Voluntary Information: Any other information you provide when signing up for our newsletter or using our services.

For Website Visitors:

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

For Form Submissions:

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Mailchimp for storage. 

For Marketing Emails: 

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Mailchimp, our email marketing provider, so they can send these emails on our behalf.

For Blog Comments:

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

Your name (which will be displayed as part of your posted comment)

Your email address (optional, to let you know if someone replies to your comment)

Your website URL (optional)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

Information about your browser, network and device

Details about the web page or content you shared or proposed to share

Your IP address

For Calendly Scheduling:

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

Name

Email address

Phone number

Details relating to your appointment (for example, who referred you)

Files you uploaded

We share this information with Calendly, our scheduling service provider, so that they can provide online booking services to us.

For Fonts:

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

Information about your browser, network, or device

Information about this site and the page you’re viewing on it

Your IP address

For Analytics:

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device

Web pages you visited prior to coming to this website

Your IP address

This information may also include details about your use of this website, including:

Clicks

Internal links

Pages visited

Scrolling

Searches

Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To send marketing communications and newsletters that you have consented to receive.

  • To provide information related to our services.

  • To enhance our services and tailor our offerings to meet your needs.

  • To conduct site analytics and improve user experience.

3. Legal Basis for Processing Your Information

Our processing of your personal data is based on:

  • Consent: Your explicit consent to receive marketing communications.

  • Legitimate Interests: Our interest in understanding our customers and improving our services.

4. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your personal information with:

  • Mailchimp: Our email marketing service provider, for managing and sending communications.

  • Squarespace: Our website analytics and hosting provider, for running our website and analysing traffic.

  • Calendly: For booking and scheduling services.

  • Other third parties as required to comply with legal obligations or to protect our rights.

5. Cookie Policy

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

6. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes for which we collected it, including legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

  • The right to access your personal data.

  • The right to rectify your personal data if it is inaccurate or incomplete.

  • The right to erase your personal data in certain circumstances.

  • The right to restrict the processing of your personal data.

  • The right to data portability.

  • The right to withdraw consent at any time.

To exercise these rights, please contact us at nicola@nicolacross.com.

8. Security of Your Data

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on our website.

10. Contact Us

If you have any questions regarding this Privacy Policy or our data protection practices, please contact us at:
Nicola Cross Ltd
Email: nicola@nicolacross.com

This Privacy Policy is intended to inform you of our practices concerning your personal data and your rights regarding that data. Thank you for your trust in Nicola Cross Ltd.